Customer Support Associate (US & Canada)

Join our Customer Support team

1Password is a customer-driven product that people from all walks of life love, whether they’re using it at home, at work, or in the air. A lot of that love is thanks to our Customer Support team that's dedicated to ensuring new and existing customers are equipped to use 1Password confidently, and get help when they need it.

1Password team photo 1Password team photo 1Password team photo

As a Customer Support Associate, you’ll be a customer’s first contact at 1Password and the bridge between them and the product team. You might find yourself helping with a sign-in issue in the morning, responding to a kind review around noon, and troubleshooting filling on a website in the afternoon.

If you’re excited to try new things, hone your communication skills, and help some wonderful people with an app they love, read on!

What we’re looking for

  • Great written and communication skills. You’re someone who’s comfortable translating technical terms for customers who find technology confusing or intimidating. Your style is concise yet compassionate – ideally helping people understand, not just passively read, what you’re saying.
  • Passion to help customers learn, and compassion for the ones who feel lost, confused, or frustrated.
  • Weekend availability. Our customers need help all week long, and we're currently looking for team members who can help on the weekend.
  • Optimism and positive written tone.
  • Readiness to encourage exploration and education instead of taking the reins: Your friends describe you as someone they go to when they need help with their computer, and as you help them, you also teach them something new.
  • Courage to ask for help when you need it: Technology is always changing and you’re not expected to know everything. You’ll be working alongside people who love to help each other grow, and your questions are welcomed.
  • Optional: You have personal experience with 1Password or another password manager. While not required, it’ll help you quickly have confidence in this role.
“Working at 1Password is about working with passion – caring not just about having the best password manager, but making sure our customers have a great experience and our entire team feels empowered to use their skills to drive us forward, make things better, and engage with the world.”

Sara Teare
Minister of Magic, Founder

What you can expect

Position filled

We’re always on the lookout for smart, motivated people. While we might not have a position that exactly describes your dream job we would still like to talk. Let us know what you’re great at.

Get in touch

Perks and benefits