We're constantly striving to make 1Password simpler for our customers. A big part of this is learning how people are using 1Password day to day. We're looking for a UX researcher to work with our design and development teams on making 1Password easier to use.
Whenever we add a new feature, keeping it consistent with the existing quality of the 1Password experience is our goal. We also focus on privacy with each decision we make: we don't collect analytics in our apps or track usage. That poses a challenge for the UX side of things, and it makes this role a unique one.
As a research coordinator, you'll be working with focus groups in online forums and customer feedback from surveys and support emails. Since you'll also conduct some one-on-one user testing in our Toronto office, this role is based in the Greater Toronto Area.
What you have
- Experience running usability tests.
- Good communication and people skills: You'll be working directly with potential and existing 1Password customers to learn more about their experience.
- Interest in software development, design, and how they work together.
- Some experience with 1Password (preferred, but not required).
What you'll be doing
- Recruit and manage an in-house panel of participants for usability research.
- Organise participants and become their point of contact for when they have feedback, ideas, or just want to talk through something they're confused about.
- Familiarise yourself with the technical aspects of 1Password.
- Design and conduct user tests.
- Set up a process for ongoing user testing
- Monitor and collate feedback around new and existing features.
- Relay the feedback users have given to the product team in a concise, actionable way.
- Continue to run and optimise usability tests, expanding to different areas of 1Password.
Sounding like your pot of coffee? Let's chat. ☕️Apply for this position
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Work remotely, from anywhere, flexibly. You could be in a sweet home office, then a café for part of the day, and even in your camper on a caldera – so long as there's a reliable Internet connection. We've got folks in over 30 cities, from New Zealand to Germany to our office in Toronto.
Benefits to help you be your best
- Flexible scheduling
- Healthy away from the keyboard allowance
- An annual retreat
- Tech allowance
- Competitive salary
- Flexible time away